At ABBY Fundraising, we've done our best to create a web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us Toll Free at 1-866-225-2201 or info@abbyfundraising.com.
1. Are there any expenses with ABBY Fundraisers?
No. We pay for brochures, the packaging of orders by seller and shipping to your organization. We supply your group with all the necessary materials for a successful and profitable sale! You pay only for the product that you have pre-sold.
2. What do you provide?
We supply everything needed to operate a successful fundraising program! We prepare fundraising packages for your group, including sales flyers, order sheets and a zip-lock bag to keep everything together. We provide easy to use administrative documents for your volunteers, including such tools as tabulation and tally sheets. We pack your orders by seller and provide delivery instructions to guarantee an easy and problem free delivery.You will have a dedicated and professional Consultant to work with you before and during your sale. We also provide a friendly Customer Service Department to help with any of your questions.
3. How long should we run our fundraising program?
Most programs run for two weeks, although your group may have better results with a shorter or longer campaign. Our professional Consultants can work with you to determine the most effective program for your group.
4. When should we collect money from our supporters?
We suggest you collect money as you take orders. All cheques should be made payable to your group and this should be clearly indicated on your Seller Order Form.
5. How many fundraising campaigns should we hold each year?
We recommend that you hold no more than four major fundraising programs each year. Limiting “direct sales” fundraising campaigns will help to avoid volunteer and community "burn-out" and maintain the success of your major fundraising programs. However, with our online store your supporters can purchase all year round while supporting your cause! For school fundraising, we recognize you must follow your Board’s regulations on fundraising activities.
6. How do we turn in our group’s order and pay for our product?
Please call toll free 1-866-225-2201 for the final steps regarding what documents need to be sent along with payment.
7. What is your policy on late orders?
We will do our best to ensure a late order is included in your original order. It is always in your best interest to submit late orders rather than return the money to those looking to support your organization. Call our friendly Customer Service department and we will do all we can to assist you.
8. How long will it be until we get the product we have sold?
We normally ship one to two weeks from the day that we receive your order and payment. Someone from our friendly Customer Service Department will call to inform you of delivery details.
9. Will we need help to receive our delivery?
Your delivery and product disbursement will go faster if you have volunteers to help when the delivery arrives. We will provide you with a Delivery Instruction Guide for tips and suggestions on making this an easy process.
10. What is your policy regarding damages or shortages?
We ask that you notify our friendly Customer Service department within two working days of delivery to your organization or school of any product damages or shortages in shipping. This is all explained in the Delivery Instruction Guide supplied once you sign up for any of our Fundraising Programs.
11. How do we take advantage of the year-round support of buying on line?
Contact our friendly Customer Service Department or your Consultant for details.
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